Refund and Cancellation Policy

1. Introduction

At élenova studio, we strive to provide high-quality services. This Refund & Cancellation Policy outlines the conditions under which customers may request refunds or cancellations for services purchased through our platform.

2. Cancellation Policy

For Services:

• Customers can cancel their service bookings within 24 hours of purchase for a full refund.
• After 24 hours, cancellations may be subject to a partial refund based on work already initiated.
• No cancellations are permitted after project commencement, except under special circumstances at our discretion.

For Digital Products:

• Digital products (e.g., templates, software, digital designs) are non-refundable and non-cancellable once downloaded or accessed

3. Refund Policy

Eligibility for Refunds

Refunds are only granted in the following cases:

• If the service/product is not delivered within the agreed timeline.
• If the delivered service/product is substantially different from what was promised.
• If there are technical issues preventing access to purchased digital products (subject to verification).

Non-Refundable Cases

• If the delay is caused by incomplete or incorrect client information.
• If services/products have already been successfully delivered and used.
• Change of mind or customer dissatisfaction due to subjective preferences.

4. Refund Processing Time

• Approved refunds will be processed within 7-14 business days via the original payment method.
• Customers will receive a confirmation email upon successful refund processing.

5. Modifications to This Policy

élenova studio reserves the right to modify this policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

6. Contact Us

For refund and cancellation requests, contact us at:

Email: info@elenova.solutions